Please identify the urgency of your request, so that our Customer Service Center can provide timely support. If you need to locate your building superintendent and/or area manager, visit Building Superintendents. For life-threatening emergencies, always call 911 first.
Emergency Request
Call 203-432-6888
What is an emergency request?
- A problem that may hurt/damage a person or building
- Pipe leakage
- Front entrance door(s) or gate(s) not securing
- Power outages
- Toilet overflow
- Gas smell
- Too hot or cold in room space
Priority 1 response time:
Within 24 hours of notice
Be prepared to provide the following information:
- Location of problem (building name, floor, room number)
- Your NetID
- Brief description of problem
Urgent Request
What is an urgent request?
- Faucet or sink dripping
- Ballast issues
- Lighting outages
- Damaged light fixture
- Sticking lock
- Fan noise
- Loose door handle
Priority 2 response time:
Within 4 days of notice
Need help making a request?
View and download a step-by-step guide to using the Facilities work request (FWR) system.
Routine Request
What is a routine request?
- Alterations and renovations
- Cracked window glass
- Damaged walls
- Requests for billable services, including picture hanging, wall outlet installation, etc.
Priority 3 response time:
Within 14 days of notice
Need help making a request?
View and download a step-by-step guide to using the Facilities work request (FWR) system.