Types of Service Requests

Identify the urgency of your request, so that our Facilities Operations Customer Service Center can provide excellent and timely support.

Emergency Request

Call 203-432-6888

What is an emergency request?

  • A problem that may hurt/damage a person or building
  • Pipe leakage
  • Front entrance door(s) or gate(s) not securing
  • Power outages
  • Toilet overflow
  • Gas smell
  • Too hot or cold in room space

Priority 1 response time:
Within 24 hours of notice

Be prepared to provide the following information:

  • Location of problem (building name, floor, room number)
  • Your NetID
  • Brief description of problem

Urgent Request

Submit a request

What is an urgent request?

  • Faucet or sink dripping
  • Ballast issues
  • Lighting outages
  • Damaged light fixture
  • Sticking lock
  • Fan noise
  • Loose door handle

Priority 2 response time:
Within 4 days of notice

Need help making a request?
View and download a step-by-step guide to using the Facilities work request (FWR) system.

Routine Request

Submit a request

What is a routine request?

  • Alterations and renovations
  • Cracked window glass
  • Damaged walls
  • Requests for billable services, including picture hanging, wall outlet installation, etc.

Priority 3 response time:
Within 14 days of notice

Need help making a request?
View and download a step-by-step guide to using the Facilities work request (FWR) system.