Identify the urgency of your request, so that our Facilities Operations Customer Service Center can provide excellent and timely support.
Emergency Request
Call 203-432-6888
What is an Emergency Request?
- Any problem that may hurt/damage a person or building
- Pipe leakages
- Front entrance door or gates not securing
- Power outages
- Toilet overflow
- Gas smell
- Too hot/Too cold in room space
Priority 1 Response Time: Within 24 Hours
Be prepared to provide the following information:
- Location of problem: building name, floor, room number
- Your NetID
- Brief description of problem
Urgent Request
What is an Urgent Request?
- Faucet or sink dripping
- Ballast issues
- Lighting outages
- Damaged light fixture
- Sticking lock
- Fan noise
- Loose door handle
Priority 2 Response Time: Within 4 days
View and download a step-by-step guide to using the Facilities Work Request system.
Routine Request
What is a Routine Request?
- Alterations and renovations
- Cracked window glass
- Damaged walls
- Requests for billable services: e.g. picture hanging, wall outlet installation, etc.
Priority 3 Response Time: Within 14 days
View and download a step-by-step guide to using the Facilities Work Request system.