Types of Service Requests

Identify the urgency of your request, so that our Facilities Operations Customer Service Center can provide excellent and timely support.

Emergency Request

CallĀ 203-432-6888

What is an Emergency Request?

  • Any problem that may hurt/damage a person or building
  • Pipe leakages
  • Front entrance door or gates not securing
  • Power outages
  • Toilet overflow
  • Gas smell
  • Too hot/Too cold in room space

Priority 1 Response Time: Within 24 Hours

Be prepared to provide the following information:

  • Location of problem: building name, floor, room number
  • Your NetID
  • Brief description of problem

Urgent Request

Submit a Request

What is an Urgent Request?

  • Faucet or sink dripping
  • Ballast issues
  • Lighting outages
  • Damaged light fixture
  • Sticking lock
  • Fan noise
  • Loose door handle

Priority 2 Response Time: Within 4 days

View and download a step-by-step guide to using the Facilities Work Request system.

Routine Request

Submit a Request

What is a Routine Request?

  • Alterations and renovations
  • Cracked window glass
  • Damaged walls
  • Requests for billable services: e.g. picture hanging, wall outlet installation, etc.

Priority 3 Response Time: Within 14 days

View and download a step-by-step guide to using the Facilities Work Request system.