Facilities Operations

Facilities Operations

Facilities Operations provides ongoing maintenance and operations support for existing buildings and facilities throughout Yale University including the Central Campus, the Medical Center, the West Campus and other University satellite facilities. Services include:

  • Repairs & Maintenance
  • Building and Facilities Operations
  • Utilities and Energy Management
  • Custodial Services
  • Landscaping & Maintenance Services
  • Technical Services (Engineering & Documentation)

Facilities Operations Customer Service Center

The Facilities Operations Customer Service Center provides 24/7 oversight of buildings and facilities through a centralized operations service center. Facilities Operations Customer Service Center staff monitor energy systems to insure facilities are operating at the correct heating, cooling and lighting levels. In addition, the Facilities Operations Customer Service Center maintains a 24/7 Service Center to address customer requests including maintenance and repairs as well as condition complaints (too hot/ too cold). Facilities Operations Customer Service Center staff are responsible for creating work orders and dispatching repair services, as well as customer follow-up and communication.

Building Operations Services

Building and Facilities Operations is responsible for daily upkeep and operations of buildings. Led by a Facilities Superintendent, these groups have the responsibility for insuring the buildings assigned are properly operated, cleaned, and maintained to serve the needs of the occupants. The Facility Superintendent is responsible for all facets of facility services within the Assigned Area and works closely with the area occupants to serve as a single point of contact for these services. The Facility Superintendent coordinates activities within the assigned area including:

  • Custodial Services
  • Maintenance & Repair
  • Small Projects & Renovations

Site Services

Site Services provides landscaping, snow removal, waste collection, and recycling services.

Physical Plant Trade Shops

Physical Plant represents the maintenance & repair trade shops. This mobile work force provides skilled tradesmen including plumbers, electricians, HVAC mechanics, carpenters, locksmiths, masons and many others trades, who perform the ongoing maintenance and repair of the University buildings and systems. These services are dispatched through Central Operations via the Call Center or Facilities Work Request (FWR).