Requesting Services

Types of Service Requests

Emergency Request

Call: 203-432-6888

Urgent Request

Submit: Facilities Work Request

Routine Service Request

Submit: Facilities Work Request

What is an Emergency Request?

  • Any problem that may hurt/damage a person or building
  • Pipe leakages
  • Front entrance door or gates not securing
  • Power outages
  • Toilet overflow
  • Gas smell
  • Too hot/Too cold in room space

What is an Urgent Request?

  • Faucet or sink dripping
  • Ballast issues
  • Lighting outages
  • Damaged light fixture
  • Sticking lock
  • Fan noise
  • Loose door handle

What is a Routine Service Request?

  • Alterations and renovations
  • Cracked window glass
  • Damaged walls
  • Requests for billable services: e.g. picture hanging, wall outlet installation, etc.
Priority 1 Response Time: Within 24 Hours Priority 2 Response Time: Within 4 days Priority 3 Response Time: Within 14 days

Be prepared to provide the following information:

  • Location of problem: building name, floor, room number
  • Your NetID
  • Brief description of problem
FWR User Manual: view and download a PDF step-by-step guide to using the Facilities Work Request system FWR User Manual: view and download a PDF step-by-step guide to using the Facilities Work Request system

About the Facilities Operations Customer Service Center

The Facilities Operations Customer Service Center is the central support system for all Facilities matters on campus. It is from here that all requests for Facilities services are addressed.

Facilities Services include:

  • Heating and cooling
  • Lighting adjustment and repair
  • Mechanical, electrical, and plumbing repair
  • Custodial services
  • General building maintenance and repair

The Facilities Operations Customer Service Center is committed to ensuring first class facilities service for our respected colleagues at Yale University. We will provide support through the use of a methodology that ensures a streamlined process, timely response and proactive initiatives. Our goal is to build and maintain a network of communications, creating a working environment where feedback and ideas can be shared and acted upon. In doing so, we support the community’s common goal of creating the best Yale University experience possible.